Problem Solving & Decision Making

Problem Solving & Decision Making

Problem Solving & Decision Making


In this lesson, we look at the process of solving problems and making decisions and the various decision methods:

  • Define problem-solving and decision-making and recognize the relationship between these two concepts.
  • Identify the effects of positive as well as negative verbal and non-verbal communication in a problem situation.
  • Identify problems in the workplace.
  • Identify the different stages in the problem-solving and decision-making processes, and apply them to the solution of problems in real-life situations.
  • Recognize symptoms as well as causes in problem situations.
  • Approach situations objectively and act responsibly in the decision-making process.
Share on...