Handling Conflicts Assertively

Handling Conflicts Assertively

Handling Conflicts Assertively

Assertiveness is most of the time necessary when you are not prepared to accommodate another’s demands or to avoid conflict due to your integrity and self-respect.

What is Assertiveness? 

  • To declare strongly,
  • To lay claim to,
  • To insist upon,
  • To affirm,
  • To bear evidence,
  • To defend one’s rights or opinions.


  • Identify the Goal You Are Seeking.
  • Choose the Right Time to Speak Up.
  • Rehearse the Statement.
  • Pinpoint the Specific Behavior You Want to Discuss.
  • Explain your reaction to the Behavior.
  • Make a Request.
  • Describe the Consequences,
  • How to express yourself effectively, self-assertion.
  • How to say “no”


  1. By standing up for my rights I show respect for myself and I will probably also receive it from others.
  2. By trying to avoid hurting other people I eventually hurt others as well as myself.
  3. By sacrificing my rights, relationships are often broken and new ones are prevented from developing.
  4. It is a form of selfishness to exclude others from my thoughts and feelings.
  5. Sacrificing my rights teaches others to disregard me.
  6. If I fail to notify others how their behavior negatively affects me, I fail to give them the opportunity to change their behavior.
  7. I can decide what is important to me; it is not necessary for me to suffer under the tyranny of “must”.
  8. I appreciate myself more if I do what I believe is right and it improves my relationships with others.
  9. I can insist on courtesy and respect.
  10. I have the right to express myself in any way as long as I do not infringe upon the rights of others.
  11. I have the right to keep quiet.
  12. I do not need to please everyone all the time.
  13. I have the right to know what is going on.
  14. I do not need to give explanations for everything.
  15. I do not need to feel guilty if I say “no” or if I put myself first.
  16. I am not responsible for other people’s problems.
  17. I have the right to express my opinion and negotiate for change.
  18. I have the right to be listened to.
  19. I have the right to make decisions and bear the consequences of my choices responsibly.
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