Protocol & Ethics

PURPOSE

To behave appropriately in a business environment and to reflect on own values and believes.

TARGET GROUP

Delegates who would be interested in improving their personal attitude or is experiencing difficulties with their colleagues in a working or personal environment.

THE TRAINING PROGRAMME

Protocol and Ethics – What does it entail?
Etiquette for professional people
Dress code and grooming
Social skills
Attitude – your most priceless possession
Human relations skills
A typical employer/employee relationship
Effective listening
Smoking in the workplace
What is body language?
Sexual harassment
Making introductions
The essential rules of good business etiquette
Company policies
Ethical diversity

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